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99.9% Plus Infrastructure Uptime
Aberdeen Services is a subsidiary of a large healthcare provider in charge of running, maintaining and optimizing the group’s IT systems.
For many years, Aberdeen Services struggled with very poor service delivered by a large, reputable company that was hosting their servers in data centers. Main problems ranged from dealing with an unwieldy large corporate structure, lack of service flexibility, and limited access to the required engineers and expertise. The company also faced critical situations, such as server downtimes which exceeded three consecutive days – a completely unacceptable level of unavailability with a direct impact on the group’s bottom line.
How Penta accelerated IT performance
while lowering cost
Outstanding pedigree is all about customer centricity, not corporate limits
Built a dedicated IT infrastructure with active-active redundancy between two data centers which generated substantial downtime reduction.
Customized the system to avoid using intermediary applications, switching it from rigid to flexible – with direct access to the hypervisor, an option not generally available.
Met and surpassed the 99.9% uptime standards from the Service Level Agreement (SLA) – with predictable monthly costs, ongoing, since 2016.
Decreased total IT spending by 25% through continuous infrastructure optimization strategies focused on optimum ROI and resource efficiency.
Delivered 24/7 end-to-end solutions with highly skilled in-country engineers who speak the same language and have a 360° approach on customer needs.
Provided yearly 70-page audit by EY (Ernst & Young) for compliance needs and peace of mind – with no extra costs.
How Penta accelerated IT performance
while lowering cost
Outstanding pedigree is all about customer centricity, not corporate limits
Built a dedicated IT infrastructure with active-active redundancy between two data centers which generated substantial downtime reduction.
Customized the system to avoid using intermediary applications, switching it from rigid to flexible – with direct access to the hypervisor, an option not generally available.
Met and surpassed the 99.9% uptime standards from the Service Level Agreement (SLA) – with predictable monthly costs, ongoing, since 2016.
Decreased total IT spending by 25% through continuous infrastructure optimization strategies focused on optimum ROI and resource efficiency.
Delivered 24/7 end-to-end solutions with highly skilled in-country engineers who speak the same language and have a 360° approach on customer needs.
Provided yearly 70-page audit by EY (Ernst & Young) for compliance needs and peace of mind – with no extra costs.
Solutions over promises
One size never fits all. At Penta, every IT ecosystem is uniquely designed as an affordable, premium service plan, which simplifies business operations and turns variable costs into fixed, predictable expenditures.
What client-partners need is more than technology smarts. What makes Penta so competitive and results-driven is in-depth, industry-specific know-how. This means turn-key IT solutions, running flawlessly from day 1.
Solutions over promises
One size never fits all. At Penta, every IT ecosystem is uniquely designed as an affordable, premium service plan, which simplifies business operations and turns variable costs into fixed, predictable expenditures.
What client-partners need is more than technology smarts. What makes Penta so competitive and results-driven is in-depth, industry-specific know-how. This means turn-key IT solutions, running flawlessly from day 1.
Aberdeen Services' experience with Penta
„Not only did Penta meet our expectations in terms of deliverables, but proved that they strive to deliver the best service on the market – earning our trust and loyalty. Their engineers are always available with clever advice and flawless support.”