This Privacy Policy outlines the privacy practices for the Penta SecureBox (“SecureBox”) product and various related services.
Penta, the provider of the service (referred to as “Penta” or “us” or “we”), is committed to protecting your privacy.
You acknowledge that by accessing or using SecureBox, you agree to be bound by the SecureBox Terms of Service. If you do not agree to these terms, please do not access or use SecureBox. We reserve the right to change this Privacy Policy at any time.
1. What is SecureBox?
SecureBox is a file sharing and syncing service.
2. What information does Penta collect?
Penta may gather and process the following information when you use SecureBox:
a) In order to provide you with better SecureBox experience, Penta will periodically contact its software development team to report the running SecureBox version, operating system and environment statistics when checking for new software updates.
b) In order to provide a monthly user count report (Service Provider Licenses) and enforce the usage of legal licenses.
c) Banking and payment information (credit card information, account numbers), if you purchase SecureBox or other future software products.
d) Survey results, feedback information about your use of SecureBox.
e) Information required for troubleshooting technical issues related to using SecureBox, via emails, discussion forums and other avenues.
f) Aggregated and anonymous user statistics. Penta web pages may include analytics software to track your visits to the page (but which do not retain any personally identifiable information) so we can measure the effectiveness of content on our websites.
3. How does Penta use this information and for what purpose?
The information collected by Penta on our website and other medium is used to:
a) Process or deliver orders made via our websites, invoice you or notify you of the status of your order.
b) Provide you with customer support and to help troubleshoot problems.
c) Inform you about SecureBox software updates and issues.
d) Request feedback or participation in online surveys.
e) Resolve disputes.
f) Verify your identity.
g) Customize and improve Penta software, our products and website content and layout.
h) Organize and carry out Penta’s marketing or promotional operations/offers, contests, games and similar events.
i) Protect your and Penta’s interests, in particular to enforce our SecureBox Terms of Service.
j) Provide other services for you, as described when we collect the information.
4. To whom does Penta transfer your personal information?
Except as provided below, Penta will not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content to any third party without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities. Penta may disclose personal information to respond to legal requirements, to protect Penta’s interests, to enforce our policies or to protect anyone’s rights, property, or safety.
5. Linked websites and third party applications
Penta websites may contain links that will let you leave Penta’s website and access another website. Linked websites are not under the control of Penta and it is possible that these websites have a different privacy policy. This privacy policy applies solely to personal information that is acquired on the websites or through your use of Penta’s software, Penta’s products and/or your relationship with Penta, so Penta urges you to be careful when you enter any personal information online. Penta accepts no responsibility or liability for these other websites.
6. How does Penta protect your personal information?
Penta shall take appropriate organizational and technical measures to protect the personal data provided or collected with due observance of the applicable obligations and exceptions under the relevant legislation. Your customer profile and traffic data can only be accessed by authorized employees or consultants of Penta who are under the same data protection laws as Penta employees that need to have access to this data in order to be able to fulfill their given duties.
7. Contacting you
Penta may as an opt-in feature, from time to time ask you to provide feedback on your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on the website or any survey that you accept to take part in is used for the purposes of reviewing this feedback and improving Penta’s software products and websites.
8. Can this privacy policy be modified?
Penta reserves the right to modify the provisions of this Privacy Policy if deemed necessary. We will inform you of these changes by publishing the revised Privacy Statement at https://penta.ch/securebox/privacy. Such changes, modifications, additions or deletions to the Privacy Policy shall be effective immediately on publication. You acknowledge and agree that it is your responsibility to review this site and this Privacy Policy periodically and to be aware of any modifications.
Your continued use of the site after such modifications will constitute your:
a) acknowledgment of the modified Policy.
b) agreement to abide and be bound by the modified Privacy Policy.
9. What rights do you have and how can you contact Penta?
You have the right to access and, where relevant, to amend your personal information. We will respond to requests to view, correct, complete or remove your personal information within a reasonable period of time and upon verification of your identity. Please address any questions to support@penta.ch.
Penta will endeavor to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes.
10. How long is your personal data kept by Penta?
Penta will retain your information for as long as is necessary to: (1) fulfill any of the purposes as defined in article 3 of this Privacy Policy or (2) comply with applicable legislation, regulatory requests and relevant orders from competent courts.
11. Is there a minimum age requirement to use SecureBox and other Penta products?
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose information about visitors that are under 18 years of age.
12. Are there miscellaneous privacy issues that I should be aware of?
You should be aware that when information is voluntarily disclosed (for example your name, email address) in the discussion forums or other public areas on this site, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages from third parties. Such activities are beyond our control and this Privacy Policy does not apply to such information. Any submissions to chat rooms or other public areas such as the discussion forums on this site are accepted with the understanding that they are accessible to all third parties. If you do not want your comments to be viewed by third parties, you are advised not to make any submissions.
Ultimately, you are solely responsible for maintaining the secrecy of your password and/or account information. Please be careful and responsible whenever you’re online.
When you use our site we may store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer’s hard drive (if your Web browser permits) that can later be retrieved to identify your visits to the site to us. Our cookies store authentication information for secure areas of our website and other information necessary for the functioning of the site. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. You are always free to decline our cookies if your browser permits, but some parts of our site may not work properly in that case.
13. What if I have further questions?
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by sending an email to support@penta.ch.
