Privacy Policy

Who we are

Penta SA, Rue Bémont 4, Geneva, Switzerland. Our website address is https://penta.ch/.

What personal data we collect and why we collect it

Website visitors

Our website collects and analyses information about your computer or mobile device, and the associated actions such as clicking on links and pages.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

When you submit your information on one of the website contact forms the data is sent to our marketing team at Penta. The forms typically ask for information such as your name, email address and telephone number. This is in order to follow up on your requests.

Live chat

When you initiate a live chat, the initial query including your name and email address you input as well as the chat history is archived. The information is sent through the third party providing the application to our marketing and support teams in order to reply to your queries.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

When you visit the website, we will store a cookie to remember that you have visited the website in order to display advertising to you about Penta on other websites.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Data about your visits to Penta’s website shared with third parties is limited to anonymous data and live chats.

Third party services used on the Penta website:

  • Google Analytics – to collect and analyse website behaviour.
  • Google reCaptcha – to determine if website visitors are human or bots.
  • Google Adwords – to advertise Penta services to you.
  • Purechat – to use the live chat function on the website.
  • Gravatar – to display your profile picture if you have uploaded it to Gravatar.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

For users who submit their information using one of the contact forms and live chat, we store the information provided in a separate database for future use.

What rights you have over your data

You can request to the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.